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Elements and Performance Criteria

  1. Analyse the internal and external environment
  2. Research and evaluate relevant external and internal factors that impact on policies and strategies
  3. Take account of new and emerging technologies and industry trends
  4. Consult with key stakeholders during the research process
  5. Synthesise and refine outcomes of research to guide policy development
  6. Undertake policy development
  7. Integrate the outcomes of research into the development process
  8. Develop policies which take account of the organisation's mission, direction, goals and priorities
  9. Take account of environmental, social, cultural and ethical obligations and the need for sustainability in developing policy positions
  10. Identify and consider appropriate resource options and constraints
  11. Integrate appropriate collaboration, consultation and communication with key stakeholders
  12. Formulate strategies
  13. Formulate strategies for implementation of policy in consultation with relevant people
  14. Develop strategies and tactics which address all key aspects of the policy
  15. Establish and integrate appropriate action plans and evaluation mechanisms
  16. Communicate policies/strategies
  17. Write or otherwise communicate policies in a style and format appropriate to the organisation
  18. Clearly communicate policies to relevant stakeholders

Required Skills

Required skills

communication skills to undertake consultations and negotiations at a strategic level and to articulate complex ideas and concepts

planning and organisational skills to translate concepts and broad strategies into practical action plans

problemsolving skills to analyse complex challenges and develop appropriate solutions at a strategic level

research and literacy skills to source analyse and synthesise complex information and ideas

numeracy skills to evaluate and estimate resource implications of different policies and strategies

Required knowledge

policy and strategy development techniques and processes

features and formats of policy and strategy documents

current trends structures government policies and operating environments relevant to the work context

legal social environmental and ethical obligations and compliance issues that affect policy development in the relevant work context

concept of sustainability and its impact on policystrategy development

cultural protocols that impact on policy development including those relating to Aboriginal or Torres Strait Islander issues

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

sound application of research and analytical skills to the policystrategy development process

communication skills sufficient to facilitate effective consultation on complex issues

development of policy and practical strategy to meet the needs of a specific workplaceindustry context

Context of and specific resources for assessment

Assessment must ensure

involvement of others to reflect the communication and consultation aspects of the unit

access to relevant policies and procedures manuals and other organisational documentation eg organisational charts

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

evaluation of policies and strategies developed by the candidate

evaluation of reports prepared by the candidate on the policy development process challenges faced and how these were overcome

evaluation of candidates response to different industry or community scenarios to assess ability to develop policy and strategy for particular organisations workplace contexts

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

THHGLEA Manage risk

THHGLE22A Manage risk.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Policies and strategies may relate to:

business operations

building/site management

financial management

research and dissemination of information

commercial and marketing issues

cultural issues and diversity

Indigenous issues

employment practices

sponsorship

legal and administrative requirements

and in the particular context of the cultural industries:

collection management

conservation and preservation

public programs/exhibitions

education

community access

local content

External and internal factors may include:

government policy

market trends

economic conditions/trends

social/cultural environment

legal and ethical constraints

codes of practice

current mission, goals, objectives

resource constraints (human, financial, physical)

management and operating structures

skills capacity

communication capability

Key stakeholders may include:

boards of management/committees

funding agencies

customers

employees

government agencies

suppliers

strategic alliance partners

local community

Evaluation mechanisms may include:

key performance indicators

customer feedback

regular management reviews

industry benchmarking